Water where it shouldn’t be? Call now.
Someone picks up 24 hours, every day. We tell you the after-hours fee and an arrival time before a plumber leaves the shop, and we walk you to the shutoff while you wait.
Call (206) 555-0142After 7pm and on Sundays the visit fee is $189 instead of $89, quoted before we leave the shop. The repair price is the same as daytime.
What counts as an emergency
- Burst or frozen pipe
- Water heater leaking or no hot water in winter
- Sewage backing up into the house
- No water at all
- A leak you can't shut off
- Gas smell near a water heater (leave the house, call the gas company first, then us)
The first five minutes
In this order. Each step slows the damage while we’re on the way.
- Step 1
Close the main shutoff
In most Seattle houses it's a valve where the water line enters the basement or crawlspace, usually on the street-facing wall. Turn it clockwise until it stops. If it won't turn, the city's curb stop is in a small round lid near the sidewalk; a meter key opens it, and we can walk you through it on the phone.
- Step 2
Turn off the water heater
Gas: turn the dial on the control to 'pilot' or 'vacation'. Electric: switch off its breaker. A tank heating with no water in it is a bigger problem than a leak.
- Step 3
Open a low tap
A basement laundry sink or an outside hose bib. It drains the pressure off the system and slows what's still coming out of the break.
- Step 4
Call us
Say what's happening and where you are in the city. We tell you the after-hours fee and an arrival time before anyone leaves the shop.
“Pipe burst at 11pm in December. Someone picked up on the second ring, walked me to the shutoff, and a plumber was here by midnight.”
Not an emergency?
A slow drain, a dripping tap or a water heater you’d like replaced next week costs less during the day. Request a plumber and we’ll call back within 30 minutes during business hours.
Request a plumber